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Team Leader - Front Office Jobs in Dubai - Jumeirah Zabeel Saray

Team Leader – Front Office Jobs in Dubai

About the Job of Team Leader – Front Office Jobs in Dubai – Jumeirah Zabeel Saray:

An opportunity has arisen for a Team Leader to join our Front Office team in Jumeirah Zabeel Saray. The main duties and responsibilities of this role:

 

  • Set an example for all Guest Service Executives with regards to punctuality, grooming, courtesy, attitude, team work, guest relations and following of policies & procedures.
  • Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
  • Function as a liaison between Guest Services Executives and the Ass. Guest Service Manager, offering feedback and communicating both ways.
  • Monitor performance of Guest Service Executives and provide feedback & coaching to ensure they are maintaining defined Front Desk standards.
  • Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
  • Administrational
    • Print the Trace Report, action all traces and file the completed report at the end of the day.
    • Action the Room Discrepancy Report in close communication with Housekeeping.
    • Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken.
    • Maintain the departmental stationary supplies and re-order as necessary.

     

    Operational

    • Ensure that all Guest Service Executives report to duty on time and are well groomed.
    • Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning.
    • Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests.
    • Communicate closely with Guest Relation about VIP room allocation changes.
    • Communicate closely with Accounts about billing and cashiering issues.
    • Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in.
    • Carry out the online safe and print back-up reports on a timely basis.
    • Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy.
    • Prepare and carry out shift handover and to ensure that the desk is left tidy and that all work has been completed.
    • Schedule the meal breaks for all Guest Service Executives ensuring adequate manning at reception at all times.
    • Coordinate Room Moves and communicate them to all necessary departments.
    • Handle any pending bills (Pay-Masters) and follow up as necessary.
    • Conducts spot checks on Guest Services Float on weekly basis and reports any discrepancies to Guest Services Manager. 

    Financial

    • Ensure that the Resort’s credit policy is being followed at all times and that the Credit Check Report is carried out.
    • Be aware of the departmental budget and assist in maximizing room revenue and controlling departmental expenses.
    • Supervise the auditing process making sure that all details are balanced.
    • Ensure that all Guest Services Executives have sufficient cash and change in their float.
    • Handle late charge letters in a responsible manner ensuring that the guest’s signature is on the applicable bill and that a receipt and letter is forwarded to the guest.
    • Maximize sales and profit by providing excellent value and service and utilizing suggestive and up-selling techniques.
    • Ensure that care is taken in the handling of all operating equipment so as to minimize breakage/damage.
    • Ensure all bills are checked for accuracy prior to presentation.
    • Adhere to all JI cashiering and cash handling procedures at all times.
    • Demonstrate knowledge of individual contribution to department objectives.
    • Suggest to manager or departmental trainer any training needed to enhance performance.

     

    Other Duties

    • Identify training needs, carry out training and document it appropriately.
    • Be aware of the Resort’s fire and emergency procedure.
    • Comply with the Resort’s health, safety and hygiene policy and maintain grooming standards.
    • Act as a sales person of all Jumeirah International properties and products.
    • Perform any related duties and special projects as requested by the Manager.
    • Adhere to Jumeirah International’s Guiding Principles and Hallmarks
    • Carry out appraisals and Bi-Monthly Feedback Sessions for Guest Service Executives as along with Asst. GSM / GSM.
    • Proactively provide feedback & suggestions to the Front Office Manager to improve processes and guest satisfaction.
    • To coordinate the introduction and training of new employees
    • To assist the Reception staff in their duties as required
    • To introduce guests to the hotel’s Sirius Programme
    • To ensure that all reception staff are well aware / trained about their Manual and procedures
    • Supervise the cross training of staff from other departments

Click the link provided to see the complete job description.

Team Leader – Front Office – Jumeirah Zabeel Saray

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