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Team Leader - F&B - Zabeel House by Jumeirah - The Greens

Team Leader – F&B – Zabeel House by Jumeirah – The Greens – (18000317)

At Jumeirah, we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. 

 

Our new brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of ‘whats good’, and build experiences that people want to share. The Zabeel House has five key brand values.

 

Limitless curiosity is our commitment to engage the guest in the local neighbourhood through sharing our knowledge of the area with guests to inspire them to explore.   Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations not interactions.  Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design-led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local even if just for a day.

 

Our newest property, Zabeel House by Jumeirah – The Greens, offers its guests 210 rooms and suites, a co-work space with meeting rooms, a modern gym, rooftop pool and a number of happening restaurant outlets including a vibrant Pan-Asian restaurant.

 

About the role:

 

An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-opening team at Zabeel House, The Greens.

The purpose of this role is to supervise all operational aspects of a specific Outlet(s) within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales.

Supervises scheduled shifts ensuring guest satisfaction. Oversees all operational issues ensuring Jumeirah’s Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan.

Assumes full responsibility of a specific shift in the absence of the Outlet Manager / Assistant Outlet Manager.

Your main duties will include the following:

  • Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
  • Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
  • Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed
  • Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
  • Actively uses the database of customer details / history to assist in guest recognition
  • Advices the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs
  • Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
  • Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”
  • Assist in controlling department forms and records according to the Jumeirah standards for Document Control

About you:

In order to be considered for this role, you will have the passion for consistent high quality customer service. You will preferably possess a minimum of 2 years Supervisory experience in Food & Beverage department and completed secondary education.

You should have an excellent interpersonal and customer service ability. It is also essential that you have good command of the English language (spoken and written). An additional language will be an advantage.

About the benefits:

This position offers a highly competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Team Leader – F&B – Zabeel House by Jumeirah – The Greens

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