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Officer – Customer Care Jobs in Dubai - Dubai Airports Career

Officer – Customer Care Jobs in Dubai 

Job Purpose for Officer – Customer Care Jobs in Dubai – Dubai Airports Career:

You will effectively handle all customer feedbacks and all stakeholders by providing a personalized approach using a variety of communication methods: website, online chat, social media, switchboard, lost property; and various technology platforms: lost property system, CRM platform, switchboard.

Qualification & Education

You shall have a degree in a relevant discipline within an Airport operations or customer service department of an airport, airline or tourism industry.

Experience

Capable of making logical and compelling arguments to support the case for service improvements and policy procedural change, also:

  • In-depth knowledge of IATA rules and regulations and DGR governing passenger baggage acceptance.
  • Hands on experience on the Dubai Airports CRM/MACS/MARS/DGR.
  • Excellent proficiency in English (both spoken and written)
  • Customer service orientation/ negotiation skills
  • Ability to liaise with stakeholders in order to achieve positive outcomes for the benefit of our passengers

 

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