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Night Manager Jobs in Abu Dhabi-Fairmont Bab Al Bahr

Night Manager Jobs in Abu Dhabi

Summary of Responsibilities of Night Manager Jobs in Abu Dhabi-Fairmont Bab Al Bahr:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Supporting company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives.
  • To use discretion and tact when dealing with guest enquires, problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
  • To check and maintain the Night Manager/AFOMs safe in accordance to the procedures set by the company.
  • The Night Manager will be responsible to carry the Assistant Front Office Manager’s key at all point of time and must never hand them to anyone else.
  • To advise the Front Desk Manager of any matters relating to guests, their welfare and behavior as considered desirable for various reasons.
  • Ensuring at all employees within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates.
  • To assist in the building of an efficient team of employees by taking active interest in their welfare, safety and development.
  • To maintain the integrity of the Front Office environment.  To share their knowledge, contacts and be compassionate with all of our colleagues.  All things positive and negative will be handled in a discussion/conversational manner.
  • Attend to all guest complaints immediately and initiate follow up. It is imperative that all guest complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest.
  • In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc.
  • Ensure maximum safety for guests, patron and employees during emergencies. The protection of hotels interests must be the major concern.
  • To be fully trained in emergency procedures and to assist in carrying out any practice drills.
  • The Night Manager is the leader of the Emergency Response Team (E.R.T) during emergency procedures as per the Fire and Evacuation Plan.

 Qualifications:

 

  • Knowledge Fidelio, Opera CRS; Opera PM; Opera Sales & Catering; MS Outlook; Word;  Excel; Power Point; Meeting Matrix
  •  Minimum of one-year previous Front Office supervisory experience.
  • Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  • Must be able to work well under pressure in a fast paced and constantly changing environment.
  • Excellent written and verbal interpersonal and communication skills.
  • Must be strong team player with proven leadership, development and delegating skills.
  • Highest guest service skills, talent and knowledge with the vision and ability to lead employees to excellence.
  • Diploma in Hotel management an asset.
  • Previous International experience essential.
  • Second or third language an asset.

 

Click the link provided to see the complete job description.

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