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GUEST SERVICE AGENT JOBS IN Abu Dhabi - Novotel Abu Dhabi Al Bustan

GUEST SERVICE AGENT JOBS IN Abu Dhabi

KEY TASKS FOR GUEST SERVICE AGENT JOBS IN Abu Dhabi – Novotel Abu Dhabi Al Bustan:

– Welcome the guest as per the hotel standards, register, maintain the records and check out guest performing the cashiering tasks in a friendly and professional manner.
– Manage the phone in a caring and professional manner according to the hotels standards, able to take and deliver an accurate message.
– Answer to any reservations inquiries using phone, e-mail and fax
– Ensure that all systems are updated accurately and all the front office records and filing are completed in all areas as per the hotels standards.
– Handle guest complaints tactfully and pass on all the complaints to the Front Office Manager for follow up.

ESSENTIAL AND OPTIONAL REQUIREMENTS

Desired candidate should be a Hotel Management graduate with a minimum of 1 year experience as Guest Service Agent in a 5 star environment. Must be computer literate with effective communication skills and an excellent command of written and spoken English.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the desire to deliver Novotel service standards and ACCOR values with guests and associates.

AccorHotels Jobs : AccorHotels job and traineeship in hospitality, catering and support professions around the world for AccorHotels hotels

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